Question 1

What is Sendora?

Accepted Answer

Sendora is a simple, modern email platform built for small and medium-sized businesses. It lets you manage your contacts, create email campaigns, and track your stats in real time.

Question 2

How do I create my account?

Accepted Answer

Go to sendora.fr and click "Sign up". Signing up is free and only takes a few minutes. You'll need to enter your name, email, and choose a password.

Question 3

Is there a free trial?

Accepted Answer

Yes, Sendora offers a free plan with core features so you can try the platform with no commitment.

Question 4

Can I import my existing contacts?

Accepted Answer

Absolutely. You can import your contacts via a CSV or Excel file directly from the "Import contacts" section.

Question 5

How do I create my first campaign?

Accepted Answer

From your dashboard, click "New campaign", choose a contact list, write your email with our editor, and schedule or send it right away.

Question 6

Can I schedule a campaign to send later?

Accepted Answer

Yes, when creating your campaign you can choose a specific send date and time.

Question 7

What email formats are supported?

Accepted Answer

Sendora supports full HTML emails through our visual editor, as well as plain text emails.

Question 8

How do I organize my contacts into lists?

Accepted Answer

From the "Lists" section, create as many lists as you need (newsletter, customers, prospects...) and assign your contacts to them during import or manually.

Question 9

How do I add custom fields?

Accepted Answer

In each list's settings, you can add custom fields (company, phone number, etc.) to enrich your contacts and personalize your campaigns.

Question 10

Can a contact belong to multiple lists?

Accepted Answer

Yes, the same contact can be in multiple lists without counting twice against your quota.

Question 11

What stats can I track?

Accepted Answer

Sendora gives you access to open rate, click rate, unsubscribe rate, and bounce rate for each of your campaigns.

Question 12

Are the stats real-time?

Accepted Answer

Yes, your campaign data updates in real time as soon as a recipient interacts with your email.

Question 13

How does billing work?

Accepted Answer

Sendora offers monthly or yearly subscriptions based on your email and contact volume. You can view and manage your subscription from your "My profile" area.

Question 14

Can I change plans at any time?

Accepted Answer

Yes, you can upgrade or downgrade your plan at any time. The change takes effect immediately.

Question 15

What payment methods do you accept?

Accepted Answer

We accept credit cards (Visa, Mastercard, American Express) via our partner Stripe.

Question 16

Is Sendora GDPR compliant?

Accepted Answer

Yes. Sendora is hosted in Europe and complies with GDPR. Every campaign automatically includes an unsubscribe link.

Question 17

How are unsubscribes handled?

Accepted Answer

Unsubscribes are handled automatically. A contact who unsubscribes is immediately removed from your active lists.

Question 18

How do I contact support?

Accepted Answer

You can reach us through the contact form at sendora.fr/en/nous-contacter. We typically reply within 24 hours.

Question 19

Is there documentation available?

Accepted Answer

Yes, our blog has many guides and best practices to help you get the most out of Sendora.

Frequently asked questions

Getting started